Effective Date: February 26, 2026

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At Bulltex, we are committed to delivering high-quality suspension and steering components backed by responsive customer service. Our return policy differs slightly depending on where the product was purchased.

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Returns for Amazon Purchases

If your Bulltex product was purchased through Amazon:

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• Returns must be initiated through your Amazon account.

• Most items are eligible for return within 30 days of delivery, subject to Amazon’s return policy.

• To start a return:
  
  Amazon Account → Your Orders → Return or Replace Items
   

All Amazon returns are processed according to Amazon’s policies and timelines.

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If additional support is needed, you may contact Bulltex customer support with your Amazon order number.

 

Returns for Website Purchases (Bulltex.com)

For purchases made directly through our website:

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Return Window

• Returns are accepted within 30 days of delivery.
   

Eligibility Requirements

To qualify for a return:

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• Item must be unused and not installed

• Item must be in original packaging

• All hardware and components must be included

• Proof of purchase is required
   

Installed parts are not eligible for return unless confirmed defective.

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Defective or Incorrect Items

If you receive a:

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• Defective product

• Incorrect item

• Damaged shipment
   

You must notify us within 5 business days of delivery and provide:

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• Order number

• Photos of the issue

• Description of the problem
   

If approved, Bulltex will:

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• Provide a prepaid return label (for U.S. orders)

• Offer replacement or refund

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Non-Returnable Items

We cannot accept returns for:

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• Installed parts (unless defective)

• Items damaged due to improper installation

• Parts modified or altered

• Products returned after 30 days
   

Clearance or final sale items

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Refund Processing (Website Orders)

• Refunds are issued to the original payment method.

• Once the returned item is received and inspected, refunds are processed within 5–7 business days.

• Original shipping fees are non-refundable unless the return is due to our error.

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Return Shipping Costs (Website Orders)

• Customers are responsible for return shipping unless the item is defective or incorrect.

• We recommend using a trackable shipping method.

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Bulk & Distributor Returns

Wholesale orders:

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• Must be reported within 15 days of delivery.

• Require Return Merchandise Authorization (RMA).

• May be subject to a restocking fee (up to 15%) for non-defective returns.
   

Freight charges are non-refundable unless due to Bulltex error.

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Our Commitment

Bulltex aims to provide a smooth, transparent, and fair return process while maintaining high product integrity standards.

Our mission is simple:

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Quality Parts. Fast Support. No Unnecessary Hassle.